Stay Warm. Anytime. Anywhere.
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Q. When do I need to replace the rechargeable battery pack?
A. The rechargeable Battery Pack will eventually stop charging effectively. This is normal and is caused by several factors including the number of times charged, the length of time unused and the ambient temperature. It will usually require replacement after about 500 charges. If the maintenance instructions in your user manual† have not been followed, you may experience reduced heating time. Note: Properly dispose of the used Battery Pack. Do not dispose by general household refuse. Consult your local municipality for correct disposal or recycling of lithium polymer rechargeable batteries.
Q. How do I get the best results from my ActiVHeat garment?
A. The closer the garment is to your skin, the more heat you will feel. Further, it is recommended you wear an outer layer of clothing to further trap the heat around your body.
The ActiVHeat system will provide heat on the chest areas and upper back for up to 5 hours of continuous use. You will get the best from your ActiVHeat garment by switching the Controller as described below.
Normally you would switch your ActiVHeat garment to HIGH (Red) approximately 5 minutes before going outside. Depending on the external temperature and how physically active you are, you should then be able to switch the garment down to a lower heat level or to OFF after approx. 15 - 20 minutes, as the heat generated from your muscles will be sufficient to keep you warm.
If you become inactive, or the temperature drops or you feel cold, switch the garment on to HIGH immediately until you either start moving again or you reach a comfortable temperature, when you may be able to switch down the heat level.
Q.† For what length of time does the battery pack continuously operate ?
A. The heating duration depends upon several factors including whether the battery is fully charged, the temperature of the battery pack, and whether you are using it continuously. The graph below shows the maximum continuous heating time. For example, at the low setting the standard battery pack can last up to 5 hours if you are using it continuously on the LOW setting . Normally, as noted in the paragraph above,† you will turn off the heat when you have warmed up and this will dramatically extend the battery pack duration time. If the maintenance instructions in your user manual† have not been followed, you may experience reduced heating time.
Q. Is it safe?
A. We have sold tens of thousands of our ActiVHeat“ heated jackets, heated vests and rechargeable battery packs through this website and our retail partners such as Brookstone and Hammacher Schlemmer. These products have been rigorously tested by Bureau Veritas, an internationally renowned independent testing laboratory. Should you require more detailed independent testing information we would be happy to supply it to you. See below:
Q.† How hot does it get?
A.†† It depends upon the ambient temperature and wind conditions as well as the insulation worn by the user. For example, when a piece of our proprietary ActiVHeat fleece fabric covering the heating elements was tested under Underwriters Laboratories (UL) test conditions at 77 degrees Fahrenheit (F) ambient temperature, the heating elements reach 149 degrees F. Alternatively, in an environment with no wind and an ambient temperature of 41 degrees F the garment will heat up to about 113 degrees F inside the garment (at the highest heat setting level).
Q.†† How can I charge the battery pack in my car or on my bike?
A. You can purchase an ActiVHeat“ auto battery pack adapter from this website to charge the rechargeable battery pack in your car.
Q.†† Airline Travel ó Can I take it on an airplane?
A. ††† As of January 1, 2008, Government travel rules require our rechargeable lithium battery packs to be carried in hand-luggage in one clear ziplock bag per battery pack & must not be packed in checked baggage. You should not transport more than 2 battery packs per person.
Q.†† Testimonialsówhat do recent customers think of the ActiVheat“ products?
Frequently asked Questions (FAQs) - Page 2
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