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Payment and Billing
I have a question on my credit card charges.
  Click the "My Account" link at the top right hand side of our store site to review your order. You may compare your order history on our website, with your financial records. Our charges are under the entity "Adventive IDEAS" not "ActiVHeat". Please note the difference between credit card authorizations and credit card charges on your personal financial records. Some customers may have multiple authorizations on their credit card, due to submitting one order multiple times. These authorizations will be removed within 1-2 business days by your bank. If you have further questions or concerns, please email info@activheat.com for further assistance and you will receive a response shortly.
I have extra charges on my online credit card statement
  Please determine if the extra charge (or charges) on your online credit card statement is still only a pending charge. If so, your bank will cancel it in a few days. A pending charge appears, most likely, because you submitted incomplete or inaccurate information (such as incorrect billing address) when submitting payment.  Even if you received an error message, your credit card company will place a pending line item in your online statement.  A final charge will be completed only for successful shipment for which you received a shipment confirmation.
I tried to submit my order several times after the AVS would not match my billing address, can you remove the extra charges that have been billed?
  An increasing number of web sites are now using an Address Verification System or AVS. The AVS matches the information submitted by you with the information provided by the your credit card company or bank. The AVS matches the street address and zip code entered with the information that the your bank has on record. If this information does not match then the AVS will automatically void the order even if a credit authorization was issued.  If your order was voided by our AVS then a void or credit was automatically issued to your account. Again, charges to your account will show up immediately however a credit or void may take several business days to be posted to your account.
If the AVS voided my order, will my credit/debit card be billed?
  Yes, but a void or credit is also automatically credited to your account. After placing your order on our web site and submitting your credit card number, the secure web server requests a credit authorization for the total amount of your order from your bank. After authorization has been received, the order must then pass the AVS. If the street address and zip code information submitted with a customer's order does not match your bank's records then the order is automatically voided/ canceled and a credit or void is issued to the account even though a credit authorization was issued. We do not receive payment for orders that have been voided by the AVS.
My credit card was declined because of an Address Verification System (AVS) mismatch. Will my card still be charged for this declined transaction?
  When the AVS, Address Verification Service filter declines a transaction as the result of an AVS mismatch, the transaction is voided, but the authorization against your card remains. The preauthorized amount reserved against the credit limit of the your card will remain for a predefined period of time until it is expired by your card issuer.  This means that the amount is still being temporarily held aside by your bank within the your credit account and may make your available credit limit lower by the amount deducted.

Usually, it takes about 5-7 business days for most banks to drop the authorization. But some banks may hold the authorization for 30 days. For more information, please contact your bank or credit card issuer. You should contact your bank to drop the authorization if they donít drop the authorization within 30 business days.

This bank policy is outside of ActiVHeat's control.
Do I have to pay sales tax?
 

Orders we collect Sales Tax (New Jersey only)

As required by law, we only collect sales tax, if any, on orders shipped to New Jersey. Further, in New Jersey, general purpose clothing is tax exempt from New Jersey sales tax. So we do not collect tax on general-use heated clothing items for New Jersey residents.

Sales Tax Collection outside New Jersey:

Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Internet retailers are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes. We only have a presence in New Jersey so we only collect tax (if any) for New Jersey shipments.

The Internet Tax Freedom Act (ITFA) has been renewed through December 11, 2014.

Please note, the ITFA was primarily intended to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet.

Colorado, Oklahoma, South Carolina, South Dakota, Tennessee and Vermont Sales Tax

For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For those customers purchasing from this website and shipping to Colorado, Oklahoma, South Carolina, South Dakota, Tennessee, or Vermont:

Colorado: Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.

Oklahoma: For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.

South Carolina: Please be aware that you may owe South Carolina Use Tax on your purchases. You may visit www.sctax.org to pay the use tax or you may report and pay the tax on your South Carolina Income Tax Form. We're required to provide this notice based on South Carolina law Section 12-36-2691(E)(1).

South Dakota: For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.

Tennessee: Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. ß 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at https://apps.tn.gov/usetax.

Vermont: For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.

How New Jersey Tax Is Calculated

If an item is subject to New Jersey sales tax, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, and an allocation of order-level shipping and handling charges and order-level discounts.

The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address.

Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

For example, tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts will be made to individual items when we quote estimated taxes at the time your order is placed.

Non USA International Customers: If you are an international customer, you may be charged some import taxes and fees by your government when your package arrives. Our company does not collect these taxes.
I have a question on my charges.
  If you place your order electronically through our website, you always have access to your complete order history, including all charges. You can click the "My Account " link at the top right hand side of our site to review all or your past orders, including the charges associated with those orders. You can then compare your order information with your financial records to determine if all charges are correct.  If you notice a charge discrepancy, please contact our Customer Service: Click here to email us or via telephone at (609) 924-6110. We can explain or resolve any charge issue at that time.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the top right hand side of our site to reprint invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive and process your item(s).
When will my credit card be charged?
  The ActiVHeat checkout and charge system is fully compliant with the latest PCI Security protocols issued by the major credit card companies.  When you place an electronic order through our website, your card information will be immediately verified and there will be an immediate authorization of your credit card for the amount of your invoice.  When your order is processed, any adjustments or changes are made, and your order is ready for shipment your  card will be charged for the correct amount. This will normally be within 24 hours prior to shipment of your item(s) for domestic shipments and up to 48 hours prior to shipment for international shipments.

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