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Q. How long does a fully charged battery pack last? Q. Where do I attach the battery pack? Q. Where do I attach the controller? Q. How do I adjust the heating level? Q: What are the special care instructions for the ActiVHeat garment ? Q: Where do I get additional battery packs? Q: What is so special about the battery packs? Q. What if my ActiVHeat garment doesn't get warm? Q. When do I need to replace the battery pack? Q. How do I get the best results from my ActiVHeat garment? Q. For what length of time does the battery pack continuously operate? Q. Is it safe? Q. How can I charge the battery pack in my car or on by bike? Q. Airline travel — Can I take it on an airplane? Q. Testimonials — What do recent customers think of the product?
Q. How long does a battery pack last? A: One fully-charged ActiVHeat̉ standard battery pack lasts up to 5 hours on the LOW setting and up to 1.5 hours on the HIGH setting. Consider buying an additional battery pack to extend total warming duration throughout cold days! It takes about 3 hours to charge up a flat battery pack. Q. Where do I attach the battery pack? A: Unzip the front of the garment until you see the horizontal lower pocket inside. Open the zipper all the way and feel down inside for the connector plug. Plug the connector plug into battery pack . Q. Where do I attach the controller? A: Unzip the front of the heated garment & locate the thin vertical pocket inside. Undo the button, open the zipper all the way and feel down inside for the connectors. Plug the controller into both these connectors. Q. How do I adjust the heating level? A: When the controller and battery pack are connected, press the button on the controller to adjust the heat level. Press once for HIGH level, press again to lower the heat as per the diagram below.
Q. What are the special care and washing instructions for the ActiVHeat̉ garment ? A: The heated jackets and heated vests can be hand washed. Before washing, ensure you remove the controller & the battery pack and replace the attached cap on the garment connector located inside the controller pocket. Q. Where do I get additional battery packs? A: Buy an extra battery pack to extend total warming duration throughout cold days! An extra battery pack and charger costs $75.00 (excluding shipping/handling) .
Q. What is so special about the battery packs? A. The ActiVheat̉ battery packs are quite unique in the field of heated apparel. Click here for a lot more details about our battery pack technology...
Q. What if my ActiVHeat garment doesn't get warm? A. Follow the 4 steps below: 1. Wait a few minutes to feel the warmth. The ActiVHeat̉ garment produces a gentle warmth not a sudden burst of heat. 2. Check the ActiVHeat̉ garment plug is connected to the charged Battery Pack. 3. Ensure the Battery Pack is charged by plugging the Battery Pack into the Charger in a wall outlet. If there is a red light on the Battery Pack, it needs charging. It is fully charged when a green light is on. 4. Ensure BOTH the controller plug and socket are securely connected to the garment plug and socket. ( If only the controller plug is connected, the Controller light may illuminate but no power is going to the heating elements in your garment.)
Click here to continue with more answers to Frequently asked Questions on page 2...
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Frequently asked Questions (FAQs) - Page 1 |
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